Shipping policy

Minimum order value

• 19.00 EUR

Shipping costs

Within Germany:

• Free standard shipping on orders of 200 EUR or more.
• Below 200 EUR: 5.90 EUR (including packaging).
• Express delivery within Germany (delivery on the next business day): 35.90 EUR
• Please note: Your order must be received by John Crocket by phone no later than 1 p.m. in order for DHL to deliver your shipment by express the following day.

Outside Germany:

• EU (except Sweden and Poland): free shipping on orders of 400 EUR or more, 7.90 EUR below that.
• Sweden: free shipping on orders of 4,500 SEK or more, 90 SEK below that.
• Poland: free shipping on orders of 1,800 PLN or more, 35 PLN below that.
• Switzerland and Liechtenstein: free shipping on orders of 340 CHF or more, 10 CHF below that.
• United Kingdom: free shipping on orders of 350 GBP or more, 7 GBP below that; minimum order value 159 GBP.
• USA: 60 USD up to an order value of 749.99 USD, express shipping 115 USD from 750 USD. US import duties are calculated at checkout and shown before you pay.
• Other countries: 50.95 EUR
• Switzerland and the United Kingdom: import VAT and any duties are charged by the carrier on delivery.

The applicable amount is the value of the goods after discounts.

See also our general terms and conditions

Delivery

Within Germany, we usually ship your order on the same or next business day. Items on backorder usually reach you within 10 to 14 days. If an item is not in stock, we will inform you about the expected delivery date. In this case you can of course change or cancel your order. If you are rarely home during the day, please provide us with alternative recipient addresses, such as your office or a neighbour.

John Crocket delivers with DHL

Returns

Returns within Germany are free of charge for you. You will receive the return label by email together with your shipping confirmation.

For returns from other EU countries and Switzerland, you can use our DHL return label included in the same email; in this case we deduct 12.50 EUR from your refund, converted into the currency of your order. Alternatively, you can send the goods back to us at your own expense. From all other countries, you return the goods at your own expense.

Payment methods

• Credit card (Visa, Mastercard and American Express)
• Apple Pay
• PayPal
• Klarna
• If you pay by credit card, we will not debit your account until the goods have been dispatched.
• Cash payment on collection in the shop

Secure connection

All customer data and payment processes are SSL-encrypted.