Customer service

Consultation

You have questions about products, colours or cuts? Or do you need more advice from our Tweed-experts ? Without long waiting times we will gladly advise you on any matter by phone or per Mail - We look forward to your questions!

Refund/Return

This service is free for you - if you order from Germany.

Each of our packages comes with a self-adhesive return label. You are welcome to pack the unpaid goods in the original package and deliver the package to a DHL post office of your choice.

In case of missing return label please contact us by Mail or phone. You will receive a label immediately.

Upon arrival of the return, you will receive the refund and a credit within one week. The refund is made on the payment method you selected at the beginning of the order.

General charges such as packaging, express shipping etc. are not refunded.

A detailed right of withdrawal instruction can be found here.

If you would like to keep the printed delivery note, which was also sent to you when ordering, please find here another Withdrawal.

Exchange

Would you like to switch to a different size or colour? You can simply order your exchange order online or by phone. If you wish to receive the exchangeable goods immediately and very quickly, please contact our customer service. We will then send the goods by invoice to your home as soon as possible.

Important note: exchangeable goods are mainly sent on invoice and never offset with the existing payment method. This simplifies return processing and allows accounting to allocate invoice amounts accurately. We apologize for any extra effort by making another transfer and thank you for your understanding!